Due to sanitary reasons, we do NOT accept returns or exchanges.
In the rare and inconvenient occasion of receiving a damaged item, please send us a message/picture of your damaged lashes to our contact email firstname.lastname@example.org. Lashes are considered damaged if you at first receive a faulty pair, not after you have worn or touched them.
There is a very small time frame where we are able to change or modify an order. Once orders are placed, we cannot cancel them. Please be 100% sure and double check of your purchase before submitting order.
If your package has already been sent out, you will need to contact USPS to see if you are able to correct the address. Soulbeautyfulashes and USPS is not responsible for incorrect addresses inputted by the customers. You will need to cover the additional shipping fee for us to send it back out again, If your package ends up getting sent back to us.
It will take about 1 to 2 business days (excluding USPS processing and delivery time) to process an order. To reduce the processing time for your order make sure your billing name and address is the same as that used for your credit card account. Unverified orders will be canceled and fully refunded back to the card holder with an email notification. Orders are shipped via USPS FIRST CLASS. Please allow 3-5 business days (excluding holidays) for your items to arrive or longer depending on USPS daily operations and expected delivery time. Once the package(s) have left our distribution office and a tracking number has been emailed, we are not liable for lost or damaged packages. We are not responsible for delivery delays due to weather, mishandling by carrier, or undeliverable addresses.
Soulbeautyfulashes is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you. soulbeautyfulashes is not liable for any allergic reactions by any sorts of products.
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